Privacy Policy

QUNKE uses website inquiry, RFQ and customer message information to respond to B2B bicycle parts inquiries and manage customer communication.

Information We Process

• Contact details submitted by users, such as name, company, email, WhatsApp, country and city.
• RFQ details such as product category, specifications, quantity range, application, message and uploaded files.
• Messenger-related identifiers and message content when users communicate with QUNKE through Meta services.

Purpose Of Use

Information is used to understand inquiries, prepare responses, manage RFQ follow-up, prevent abuse and improve QUNKE customer service. QUNKE does not sell user data.

AI And Third-Party Processing

QUNKE may use controlled AI or service providers to help organize messages or draft responses. High-risk commercial topics such as price, discount, lead time, inventory, MOQ exceptions, free samples and payment terms require human confirmation.

Access, Storage And Deletion

Access is limited to authorized personnel or controlled service workflows. Data is retained only as needed for inquiry handling, business records, security and legal obligations. Users may request deletion through the Data Deletion Instructions page.

Contact

Use the Contact / RFQ page or WhatsApp +44 7761 990578 for privacy questions or deletion requests.